ITOps
SecOps
Flow Automation Highlights
PagerDuty Alert Handling
Mindflow automates the reception and classification of alerts from PagerDuty. Compared to manual monitoring, this reduces the response time significantly, allowing for immediate action upon notification, which is critical in incident management.
ServiceNow Ticketing
On receiving an alert, Mindflow can automatically create a ticket in ServiceNow, ensuring that incidents are logged and queued for action without human intervention. This automation replaces the need for manually inputting incident reports, saving time and reducing the potential for human error.
IP Analysis with IPinfo.io
Mindflow uses IPinfo.io to automatically gather data about the IPs involved in an incident, which would otherwise be a manual and time-consuming task. This automated step expedites the investigation process by instantly providing necessary IP-related intelligence.
Threat Intelligence with GreyNoise
GreyNoise is integrated to automatically analyze the noise and context around the IPs, distinguishing between benign and malicious activity. Manually, this would require complex analysis and cross-referencing, which is time-intensive and prone to oversights.
Orchestration Toolbox
PagerDuty
PagerDuty acts as the incident detection system, alerting the workflow when specific triggers such as incidents being annotated or acknowledged occur. It is the initial signal for the automation process to commence.
ServiceNow
ServiceNow serves as the incident management platform where tickets are created and managed. It is essential for tracking the incident response process, ensuring that each incident is logged and actioned according to its severity and type.
IPinfo.io
IPinfo.io is utilized to gather detailed information about the IP addresses involved in the incident. It provides geographical data, ownership information, and other IP-related intelligence that are crucial for assessing the incident context.
GreyNoise
GreyNoise analyzes the internet background noise related to the incident's IP addresses. It helps differentiate between benign and potentially harmful activity, contributing to a more informed response to the incident.
