ITOps
SecOps
Flow Automation Highlights
Slack Notification and Decision Making: The workflow initiates with a Slack notification to IT SecOps when an employee loses 2FA access. This replaces the traditional email or ticket-based reporting system, providing immediate visibility to the issue. The decision to grant a backup code is made directly within Slack, streamlining the approval process and reducing response time significantly compared to manual methods.
User Information Retrieval: The workflow automatically fetches the user's email address from Slack upon approval. This eliminates the need for manual lookup in a separate system, reducing the potential for errors and saving valuable time.
Backup Code Generation and Distribution: The system interfaces with Google Admin Directory to retrieve backup verification codes. It then extracts a single code and sends it directly to the user via a private Slack message. This automated process replaces the manual tasks of generating a code, securely communicating it to the user, and documenting the action, significantly reducing the workload on IT staff and minimizing the risk of human error.
Notification of Completion: The workflow concludes by sending a confirmation message to the IT SecOps Slack channel to the user that the verification code has been sent. This automated notification ensures all relevant team members are informed without requiring manual updates, enhancing team coordination and maintaining a clear audit trail of actions taken.
Orchestration Toolbox
Slack: In this use case, Slack serves multiple crucial roles. It acts as the initial trigger point for the workflow when an employee reports lost 2FA access. Slack facilitates decision-making by allowing IT SecOps to approve or deny the backup code request directly within the platform. It also serves as the communication channel for sending the backup verification code to the user and notifying the IT team about the process completion. This integration centralizes communication and streamlines the entire workflow.
GCP Admin Directory: Google Admin Directory retrieves the user's backup verification codes. It interfaces with the organization's Google Workspace account, providing secure access to user management functions. By leveraging Google Admin Directory, the workflow can automatically fetch and manage backup codes without requiring manual access to the admin console, ensuring efficiency and security.
