ITOps
Flow Automation Highlights
User Information Retrieval
Mindflow automates the gathering of user information across Google Workspace, Okta, and Github, which typically requires manual lookup and can be time-intensive. This automation ensures a quick and error-free collection of data, essential for accurate account management.
Approval Process Automation
The process of seeking approval for account deactivation is automated by Mindflow. It replaces the manual method of sending emails and waiting for responses with a streamlined system that includes an automated approval link, speeding up the decision-making process significantly.
Account Suspension Execution
Once approval is granted, Mindflow automatically suspends or deactivates accounts across the integrated platforms. This automation replaces the manual, repetitive task of individually suspending accounts, saving considerable time and reducing the risk of oversight.
Confirmation Communication
Mindflow sends out confirmation emails automatically to the manager and the approver. When done manually, this task is prone to delays and can lead to communication gaps. Automated emails ensure that all relevant parties are promptly and reliably informed about the account status changes.
Orchestration Toolbox
Google Admin Directory
This tool is utilized to retrieve all necessary user information from Google Workspace. It replaces the manual process of navigating through the admin console, expediting the user lookup, and ensuring no details are overlooked.
Okta
Okta API is used for fetching user information from Okta’s identity management service. This automation eliminates the need to manually search and verify user identities across the organization’s directory, streamlining identity governance.
Github
Custom HTTP requests are sent to Github to gather user account details. This replaces the manual task of checking each account through Github's interface, which can be cumbersome and time-consuming.
Atlassian Jira
Jira is employed to create and manage issues for tracking the account suspension process. It organizes the workflow, automatically updates issues with approval links, and upon resolution, it ensures that the suspension activity is recorded and traceable.
Google Gmail API
The Gmail API is utilized to automate the sending of emails. This replaces the manual task of drafting and sending notifications, ensuring that the manager and approver are informed promptly about the account suspension actions.
