IT
Siit is an AI-powered ITSM platform that automates service requests, streamlines workflows and integrates with tools like Slack and Teams to facilitate efficient internal operations and collaboration.
Automated Onboarding and Offboarding
Siit, integrated with Mindflow, automates onboarding and offboarding processes across large organizations. By leveraging APIs from HR systems, identity management tools, and Siit’s service catalog, workflows can create user accounts, assign devices, provision software, and revoke access upon offboarding. This eliminates manual errors and ensures compliance.
Endpoint Security Management
Mindflow’s orchestration capabilities enhance Siit’s integration with MDM tools to automate endpoint security tasks. For example, workflows can lock or wipe lost devices, update software blacklists, or enforce security policies across thousands of endpoints. This ensures consistent device compliance and reduces cybersecurity risks.
Incident Response Automation
Siit and Mindflow streamline incident response by automating ticket creation and routing based on predefined triggers from monitoring tools. For instance, when a phishing alert is detected, workflows can revoke user credentials, notify the employee, and escalate the issue to the appropriate team. This reduces response time and minimizes potential damage.
Access Request Automation
By integrating Siit with IAM solutions through Mindflow, enterprises can automate access requests for applications or systems. Workflows validate requests against approval policies, provision access automatically upon approval, and log all actions for audit purposes. This improves efficiency while maintaining strict access controls.
Siit is an AI-driven IT Service Management (ITSM) platform streamlining internal service operations. It automates service requests, integrates with tools like Slack and Microsoft Teams, and simplifies workflows. Using conversational AI powered by ChatGPT-4, Siit enables organizations to manage service requests efficiently while reducing manual effort.
Value Proposition
Siit enhances operational efficiency by automating routine tasks and handling Level 1 service requests through natural language interactions. It provides centralized request management, secure cross-department collaboration, and actionable insights to optimize internal processes. The platform helps businesses meet SLAs, improve resolution times, and scale operations without increasing resources.
Primary Users
IT teams primarily use Siit, but it is versatile enough for other departments such as HR, Finance, Legal, Workplace, DevOps, and Revenue Operations. Its built-in roles and permissions ensure secure team collaboration while maintaining data privacy.
How It Works
Siit integrates directly into existing communication tools like Slack and Teams, allowing employees to make requests without additional portals or forms. AI handles simple requests automatically, while more complex issues are routed to the appropriate team member. The platform supports zero-touch workflows by connecting to directories and automating tasks through customizable triggers. A centralized dashboard provides complete visibility into requests, while features like a service catalog and CMDB simplify asset management. Reporting tools deliver insights into performance metrics such as SLA compliance and request trends.
