Automated ServiceNow Incident Resolution Sync with CrowdStrike Detections

ServiceNow

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Import

Mindflow ensures efficient threat management by automating the closure of CrowdStrike detections upon resolving ServiceNow incidents, with the capability to adapt into a reactive service or webhook.

Automate Threat Management

Integration

Crowdstrike LogScale

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Mindflow ensures efficient threat management by automating the closure of CrowdStrike detections upon resolving ServiceNow incidents, with the capability to adapt into a reactive service or webhook.

Automate Threat Management

Flow Automation Highlights

Scheduled Incident Closure
Mindflow automates the closure of CrowdStrike detections linked to resolved ServiceNow incidents at midnight. This scheduled automation ensures no detections remain open due to oversight or manual processing delays, enhancing security operations efficiency.

Integration Between Platforms
By integrating ServiceNow and CrowdStrike, Mindflow automates the cross-platform communication that would otherwise require manual intervention. This ensures that incident resolution status is synchronized between systems without manual ticket updates, saving time and reducing errors.

Adaptability for Reactive Service
Mindflow's architecture allows for the playbook to be converted into a web service, which can respond to Slack commands or act as a webhook for third-party triggers. This automation extends the use case beyond scheduled runs, enabling real-time incident management and response.

Orchestration Toolbox

ServiceNow: ServiceNow functions as the incident management platform where incident resolutions are recorded. It acts as a source of truth for the status of security incidents, providing the data necessary for the automated closure of related detections in CrowdStrike.

CrowdStrike: CrowdStrike serves as the endpoint protection platform that detects security threats. Integration with Mindflow allows for these detections to be automatically closed, reflecting the incident resolution activities carried out in ServiceNow.