SecOps
Flow Automation Highlights
Case Retrieval from TheHive
Mindflow automates the extraction of open cases from TheHive, a task that manually can be time-consuming and prone to oversight. This automation ensures no open case goes unnoticed, improving accountability and response times.
Ticket Sorting by Owner
The process of sorting tickets by owner is streamlined through automation. Mindflow eliminates the need for manual sorting, reducing the workload on staff and decreasing the likelihood of errors in assigning tickets to the respective owners.
Slack User Notification
Mindflow enhances communication efficiency by automating user notification through Slack. This replaces the slower, manual method of contacting each ticket owner individually, thus expediting the resolution process.
Email Alert for Non-Slack Users
For users not found on Slack, Mindflow automatically sends an email with ticket details. This backup communication method ensures that all ticket owners are informed, even if they are not present on the primary communication platform, Slack.
Orchestration Toolbox
TheHive
TheHive functions as the source of truth for security incidents and alerts in this use case. It provides the open cases to be acted upon, replacing manual checks and assessments of the case management system.
Slack
Slack is the primary communication tool used for notifying users within the organization. It replaces the traditional, slower methods of user notification, facilitating immediate and direct messaging to expedite issue resolution.
Email
Email is used as an alternative notification system in this workflow. It ensures that users not found on Slack still receive timely updates about their open tickets, maintaining the flow of information even outside the primary communication channel.
