Jira and Mindflow have partnered to enable users to automate their incident management and better protect their information systems.

Jira Overview

Jira is part of a family of products designed to help teams of all types of work management. At first, it was designed as a bug and issue tracker. Today, it has evolved into a powerful work management tool suite for all kinds of use cases, from requirements and test case management to agile software development.

Still, the Issue tracker is the heart of Jira and is widely used by IT teams. Using the web-based platform, you can identify and create new issue tasks, attach screenshots of software issues, prioritize issues for completion, and track them along your workflow.

You can even customize your workflow to differentiate bugs from other types of issues or tasks so you can prevent any confusion between your quality assurance team and product development teams.

Stay up to date with notifications by ensuring the right people are notified at the right time. New bugs can be routed to the correct team member immediately. Notifications can be configured to update someone automatically when a status change occurs.

Benefits

• Respond to critical issues before impacting your business: aggregate incoming alerts and signals. Categorize and prioritize issues to the right teams
  
• Bring operations and development teams together for faster resolution: attach runbooks to alerts and proactively notify agents
  
• Track and improve on incidents over time with problem management: get complete visibility into the entire incident lifecycle and automatically create postmortem reports